- Gilė Sprout

Shipping Policy

 

Thank you for visiting and shopping at Gilesprout.com.

The following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we have an item on stock, delivery is estimated in 1 – 2 weeks.
If an item is out of stock, delivery is estimated in  2 – 7 weeks.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method Estimated delivery time Shipment cost
POST.LT Standard 1 – 2 weeks Depends on your country
TNT Standard 1 – 2 weeks Depends on your country
DHL Standard 1 – 2 weeks Depends on your country

 

Countries where we ship *

 

Gilesprout.com ships to Iceland, Norway, Finland, Denmark, Sweden, Germany, Netherlands, Belgium, Ireland, UK, Austria, France, Estonia, Latvia, Lithuania, Lichtenstein, Poland, Luxemburg, Monaco, Italy, Czech Republic, Croatia, Slovenia, Slovakia, Switzerland, Hungary, Spain, Portugal, Greece, Cyprus, Malta, Bulgaria, Romania, Vatican.

* If you don’t see your country here, please contact us.

 

Shipment confirmation

 

You will receive a Shipment Confirmation email once your order has shipped.

 

Customs, Duties and Taxes

 

Gilesprout.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Gilesprout.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

 

Return & Refund Policy

 

Thanks for shopping at Gilesprout.com

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

 

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

 

If you have any questions on how to return your item to us, contact us.

 

 

The company’s requisites

 

JSC “Gilė House”

Legal entity’s code: 304075537

Address: Baltijos pr. 123-4, LT-93224 Klaipėda, Lithuania

Phone: +370 603 32733

E-mail: info@gilesprout.com

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